Information we collect
We may collect account details, contact information, trip preferences, messages, proposal and booking information, payment-related records, advisor application details and technical usage data. The exact information depends on how you use Laimi.
How we use information
Information helps us provide accounts and travel services, connect travelers with advisors, prepare proposals, support bookings, improve product quality, prevent misuse and comply with applicable obligations.
Travel and service partners
When necessary to fulfill a request, relevant details may be shared with an advisor, hotel, experience provider, payment provider or other service partner. We limit sharing to what is reasonably required for the service.
AI-assisted features
Laimi may use AI-assisted tools to organize requests, summarize context and support planning. Appropriate controls should be used before sensitive information is included, and important travel decisions remain subject to human review.
Data retention and security
We retain information for as long as needed to provide services, maintain records, resolve disputes and meet legal requirements. We use reasonable organizational and technical measures, but no online system can guarantee absolute security.
Your choices and rights
Depending on your location, you may request access, correction, deletion, restriction or portability of certain personal information, and may withdraw consent where consent is the legal basis.
Cookies and analytics
Laimi may use essential storage and limited analytics to maintain sessions, understand performance and improve the site. Additional choices will be presented when optional tracking is introduced.
Contact and policy changes
Questions or privacy requests can be sent to privacy@laimi.com. We may update this policy as the service evolves and will publish the revised date on this page.
privacy@laimi.com